This is a lit of General Errors which you may come across when using Microsoft Outlook. To find a specific error code, press CTRL+F and type it into the search bar.



0x800CCC80 - Authentication Methods unsupported by server

  1. Tools => Account Settings => Double click the account => More Settings => Outgoing Server => 'Log on to incoming mail server before sending mail'
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0x800CCC00 - Authentication did not load

  1. Try closing and restarting OE.
  2. If you still cannot connect, wait 20 minutes for a server reset of your account and then try again.
  3. Try setting up a second identity and see if it works. This could be a possible corruption of your user account in OE.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc00.shtml)

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0x800CCC03 - User already connected

  1. You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.
  2. Some mail servers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". You can either wait for the "poplock" to time out, or have someone shell into the mail server and kill the mail task running on your account. This normally only happens with accounts that have UNIX shells.
  3. If you are not logged in on another machine or poplocked, then someone may be using/downloading from your account, or something is wrong with your account.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc03.shtml)

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0x800CCC05 - Not connected to server

  1. Can you get web pages? If so you may have the wrong mail server typed in your account or the server may be down.
  2. If you cannot get web pages perform No Traffic troubleshooting.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc05.shtml)

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0x800CCC0A - Message download incomplete

  1. This is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.
  2. Repeat step 1 with a reboot before you check your mail again.
  3. You may have a corrupt or a very large file attachment on the mail server. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this. You can check this by logging in via Webmail.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc0a.shtml)

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0x800CCC0B - Server or maildrop is busy

  1. Try to retreive email about once every 5 minutes. Alternatively, call your ISP help desk to ensure the server hasn't crashed.
  2. You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.
  3. Some mail servers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". You can either wait for the "poplock" to time out, or have someone shell into the mail server and kill the mail task running on your account. This normally only happens with accounts that have UNIX shells.
  4. If you are not logged in on another machine or poplocked, then someone may be using/downloading from your account, or something is wrong with your account.
  5. Refer to the registry edit listed under More Information, in this Microsoft Knowledge Base Article (Outlook 2002 only)

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc0b.shtml)

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0x800CCC0D - Cannot locate server

  1. Can you get web pages? If so you may have the wrong mail server typed in your account or the server may be down.
  2. If you cannot get web pages perform No Traffic troubleshooting.
  3. Check if the Server settings are correct in Accounts.
  4. Check for any Virus Scanners or Firewalls installed
    • For Norton products
      • Go to Norton Connectivity Fix
      • Click the Run It Now button in STEP 2 - Fix most common connectivity issues with Norton products
      • After running the downloaded program reboot the machine and try the email program again.
    • For other Virus Scanners or Firewalls try disabling it completely
    • Otherwise try uninstalling the Virus Scanners or Firewall program
      • NOTE: Do not leave customer with no security programs installed.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc0d.shtml)

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0x800CCC0E - Cannot connect to server

  1. Can you get web pages? If so you may have the wrong mail server typed in your account or the server may be down.
  2. If you cannot get web pages perform No Traffic troubleshooting.
  3. Make sure the customer is on a Westnet Internet connection, otherwise you will have to change their outgoing mail server to fit their current ISP (i.e. Bigpond = mail.bigpond.com)
  4. Check for any Virus Scanners or Firewalls installed
    • For Norton products
      • Go to Norton Connectivity Fix
      • Click the Run It Now button in STEP 2 - Fix most common connectivity issues with Norton products
      • After running the downloaded program reboot the machine and try the email program again.
    • For other Virus Scanners or Firewalls try disabling it completely
    • Otherwise try uninstalling the Virus Scanners or Firewall program
      • NOTE: Do not leave customer with no security programs installed.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc0e.shtml)

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0x800CCC0F - Connection closed

  1. The modem may have disconnected or LAN connectivity may have been lost. You may need to perform DSL dropout troubleshooting, dialup dropout troubleshooting or modem lockup troubleshooting.
  2. Antivirus or firewall software is a common cause of this error code. Try disabling any installed antivirus or firewall software.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc0f.shtml)

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0x800CCC10 - Address not known on server

  1. Check your spelling in the To: field of the email and try it again. You will need to delete the old message from your outbox.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc10.shtml)

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0x800CCC11 - Mailing list not known on server

  1. Check your spelling and try again.
  2. Other possible causes include restricted access to the list. Check with your administrator to ensure you have correct access from the terminal you are logged in at.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc11.shtml)

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0x800CCC12 - Unable to send Winsock request

  1. Reload your TCP/IP stack by ripping and reinstalling TCP/IP. Win9x and higher can do this from the network control panel applet. You NEED your Win9x .cab files, CD, or disks to do this.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc12.shtml)

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0x800CCC13 - Unable to read Winsock reply

  1. Reload your TCP/IP stack by ripping and reinstalling TCP/IP. Win9x and higher can do this from the network control panel applet. You NEED your Win9x .cab files, CD, or disks to do this.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc13.shtml)

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0x800CCC14 - Unable to initialise Winsock

  1. Reload your TCP/IP stack by ripping and reinstalling TCP/IP. Win9x and higher can do this from the network control panel applet. You NEED your Win9x .cab files, CD, or disks to do this.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc14.shtml)

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0x800CCC15 - Unable to open Windows Socket

  1. Reload your TCP/IP stack by ripping and reinstalling TCP/IP. Win9x and higher can do this from the network control panel applet. You NEED your Win9x .cab files, CD, or disks to do this. A Simple TCP/IP stack reset can also work.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc15.shtml)

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  1. Can also be caused by certain firewall programs, notably Trend Micro Internet Security. Disabling the firewall will allow the emails to send and receive.


0x800CCC16 - User account not recognised

  1. Check spelling of account name and re-enter password.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc16.shtml)

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0x800CCC17 - User cancelled operation

  1. You pressed the cancel button. (Whoops?)
  2. If you pressed cancel because it is taking forever or it seems to keep timing out then this is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.
  3. Repeat step 1 with a reboot before you check your mail again.
  4. You may have a corrupt or a very large file attachment on the mail server. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this. You can check this by logging in via Webmail.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc17.shtml)

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0x800CCC18 - Logon attempt failed

  1. Recheck account information, make sure account is not case sensitive (most are), close OE and restart computer before attempting to re-connect. Also set up a different identity and see if OE will allow logon from a different identity with the same information.
  2. Ensure that secure password authentication is disabled.
  3. Make sure your account is still active with the ISP and that the ISP is not having an e-mail outage.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc18.shtml)

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0x800CCC19 - Connection timeout

  1. Antivirus or firewall software is a common cause of this error code. Try disabling any installed antivirus or firewall software.
  2. This is a possible corruption of the pop3uidl file. Close your internet connection and all programs. Search for the file pop3uidl and delete it. Reconnect and it should work.
  3. Repeat step 2 with a reboot before you check your mail again.
  4. You may have a corrupt or a very large file attachment on the mailserver. Large file attachments, mail that are missing headers, or mail that do not conform to the mail RFC's can cause this. You can check this by logging in via Webmail.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc19.shtml)

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0x800CCC1A - Unable to connect using SSL

  1. Most likely the ISP you use does not require an SSL connection, turn off SSL in email account properties and try again.

(http://www.modemhelp.net/oeerrors/oe_error_0x800ccc1a.shtml)

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